Terms of service

1. About these terms

These terms govern use of wardsadditive.com and purchases from Wards Additive. Wards Additive is a trading name of Ward’s Welding & Fabrications Limited, company number 04113011, whose registered office is at First Floor, Woburn Court, 2 Railton Road, Woburn Road Industrial Estate, Kempston, Bedford, MK42 7PN. In these terms, “we”, “us” and “our” refer to that company.

By using the store or placing an order, you agree to these terms. If you buy as a consumer, nothing in these terms removes rights that cannot lawfully be excluded. If you buy for business purposes, you confirm you have authority to bind that business.

2. Store information and eligibility

You must be legally capable of entering into a contract and provide accurate, complete and current order information. You may not misuse the website, attempt unauthorised access, introduce malicious code, scrape it unreasonably, interfere with checkout or use it for unlawful purposes.

Product photographs, renders and screen colours are illustrative. Colour and finish may differ slightly between screens, material batches and print processes. Measurements and specifications are subject to any tolerance stated on the product page, quotation, drawing or order confirmation.

3. Orders and contract formation

Your order is an offer to buy. An automated acknowledgement confirms receipt, not acceptance. A contract is formed when we expressly accept the order, begin manufacture or dispatch the goods, whichever happens first. We may refuse or cancel an order before acceptance, including for pricing or description errors, suspected fraud, unavailable material, production restrictions, delivery limitations, or a design we reasonably believe is unlawful or unsafe. If payment has been taken for an order we do not accept, we will refund it.

Please review your order carefully. Contact us immediately about errors. Changes requested after acceptance may affect price, specification and lead time and require our written agreement.

4. Prices and payment

Prices, taxes and delivery charges are shown at checkout or in the order confirmation. If a pricing error is obvious and could reasonably have been recognised as an error, we may cancel the affected order and refund sums paid. Payment must be authorised using an accepted method. Ownership of goods passes only after we receive full cleared payment, but risk passes on delivery unless applicable law provides otherwise.

5. Custom 3D-printed products

Where we manufacture from information you supply, you are responsible for checking the design, file, units, scale, dimensions, wall thickness, clearances, orientation requirements, quantity, wording, spelling, colour, material and intended application before ordering. Unless expressly agreed in writing, our acceptance or processing of a file is not engineering design approval, certification or confirmation that the product is suitable for your intended use.

Additive manufacturing can produce visible layer lines, seams, support marks and small variations in surface, shade, dimensions and mechanical properties. These characteristics are not defects where they fall within the description, sample or agreed tolerance. We may make minor production changes that do not materially affect the agreed function or appearance, such as print orientation, support strategy or machine allocation.

Unless expressly agreed in writing, products are not supplied as certified medical devices, personal protective equipment, toys, food-contact products, pressure-retaining components, lifting equipment, firearms or weapons components, aerospace flight parts, electrical safety components, or parts for another safety-critical or regulated application. You are responsible for validation, testing, installation, maintenance and safe use in the final assembly.

6. Customer files and intellectual property

You retain your rights in original material you upload. You grant us a non-exclusive, worldwide, royalty-free licence for as long as reasonably needed to store, copy, adapt for manufacture, inspect and otherwise use that material to quote for, produce, deliver and support your order.

You promise that you own the necessary rights or have permission to provide the material and authorise its use, and that manufacture will not infringe intellectual property, confidentiality, privacy or other rights or break any law. You must not submit designs for illegal weapons, prohibited items, counterfeit goods or unlawful activity. You will be responsible for losses reasonably suffered by us because this promise is untrue, except to the extent prohibited by consumer law.

We retain ownership of our pre-existing know-how, manufacturing methods, standard product designs, website content and any design work we create unless rights are expressly assigned in writing. Paying for manufacture alone does not transfer those rights.

7. Delivery

Delivery availability, charges and estimates are shown at checkout, on the product page or in the order confirmation. Dates are estimates unless we expressly agree a guaranteed date. We are not responsible for delay caused by events outside our reasonable control, but we will contact you where appropriate and take reasonable steps to minimise the effect.

You are responsible for a complete and accessible delivery address. If delivery fails due to incorrect information, refusal, lack of access or failure to collect, we may charge reasonable storage and redelivery costs. Consumer rights concerning late or failed delivery remain unaffected.

8. Cancellation, returns and refunds

Our Return and Refund Policy forms part of these terms. It explains consumer cancellation rights, the exception for made-to-specification or clearly personalised goods, faulty-item remedies, business returns and how to contact us.

9. Acceptable use and product safety

Follow all supplied instructions and warnings. Do not use a product beyond stated limits or for a purpose that a reasonable person would recognise as unsafe. The customer or end user must assess compatibility with loads, heat, chemicals, UV exposure, food, skin contact, children, electrical systems and any legal or industry requirements relevant to the application.

10. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of statutory consumer rights.

If you are a consumer, we are responsible for foreseeable loss and damage caused by our breach or failure to use reasonable care and skill. We are not responsible for business losses, loss caused by inaccurate customer instructions, or loss that was not reasonably foreseeable when the contract was formed.

If you are a business customer, to the fullest extent permitted by law, we are not liable for loss of profit, revenue, business, anticipated savings, data, goodwill, production or any indirect or consequential loss. Our total aggregate liability arising from an order will not exceed the amount paid for that order, except where liability cannot lawfully be limited. Any separate written quotation or contract may set different terms and will prevail to the extent of conflict.

11. Third-party services

The store may contain links to or use services provided by Shopify, payment providers, couriers and other third parties. Their services may be governed by their own terms and privacy notices. We are not responsible for third-party websites we do not control.

12. Suspension and changes

We may suspend or withdraw parts of the website for maintenance, security or business reasons. We may update these terms prospectively. The terms in force when an order was accepted will normally govern that order unless a change is required by law or agreed with you.

13. General

If any provision is invalid or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. No person other than you and us has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999. You may not transfer your contract without our written consent; we may transfer it where this does not reduce a consumer’s rights.

14. Governing law and disputes

These terms are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts of the part of the United Kingdom where you live where applicable. Business customers agree that the courts of England and Wales have exclusive jurisdiction.

Please contact sales@wards-welding.com first so we can try to resolve any issue.