Shipping policy
Where we deliver
We deliver only to destinations made available at checkout. If your address or preferred service is not offered, contact sales@wards-welding.com before placing an order. An order is not accepted for delivery to an unsupported destination merely because an enquiry has been submitted.
Processing and dispatch
Many Wards Additive products are manufactured after an order is placed. The estimated production or dispatch time shown on the product page, at checkout or in your order confirmation applies. Orders containing several products may be dispatched together when all items are ready unless we agree otherwise.
Production estimates begin after we have accepted the order, received cleared payment and received all usable files, measurements, approvals or other information required from you. A change, missing file or clarification can reset or extend the estimate.
Delivery times
Carrier delivery times are estimates and run from dispatch, not from the time the order is placed. Weekends and public holidays may not count as working days. Unless we expressly confirm a guaranteed service in writing, a stated date is not guaranteed.
Charges
Available delivery methods and charges are calculated or displayed at checkout based on destination, parcel size, weight, value and service. Any duties, import taxes or local charges for a destination outside the UK, where offered, are the customer’s responsibility unless checkout expressly states they are included.
Tracking and split shipments
Where tracking is available, details will be sent to the email address used for the order. We may split an order into more than one parcel for operational or safety reasons. You will not be charged extra delivery solely because we choose to split a shipment.
Delivery address and access
You are responsible for supplying a complete and accurate address, postcode, contact name and any essential access instructions. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing or dispatch.
If a parcel is returned because the address was incorrect, delivery was refused, access was unavailable or it was not collected, we may charge the reasonable cost of storage and redelivery. For custom or personalised products, a failed delivery does not create a change-of-mind cancellation right.
Inspection, loss and damage
Inspect the parcel promptly. If packaging or goods are damaged, photograph the outer packaging, label, inner packaging and product and contact sales@wards-welding.com as soon as reasonably possible. If tracking says delivered but you have not received the parcel, check safe places and neighbours, then contact us promptly so we can investigate with the carrier.
Do not dispose of damaged goods or packaging until we give instructions. This does not reduce your statutory rights.
Delays outside our control
We are not responsible for delay caused by events outside our reasonable control, such as severe weather, carrier disruption, industrial action, power or network failure, material shortage, customs delay or other force majeure events. We will take reasonable steps to reduce the effect and will tell you where a material delay becomes known. Consumer rights concerning delivery deadlines and cancellation remain unaffected.
Collection
Collection from our workshop is available only where shown at checkout or agreed in advance. Wait for confirmation that the order is ready and bring the order number. We may request suitable identification. Collection hours and vehicle or loading arrangements must be agreed before arrival.
Contact
Email: sales@wards-welding.com
Telephone: 01908 586 505